Questions we get a lot.

Delivery options and times are shown at checkout, which is handled by Shopify so the estimate is based on your actual address. You will get tracking by email as soon as the parcel is scanned.

The countries we can ship to, and the cost to each, are listed at checkout. Any import duties or taxes for destinations outside the US are set by the carrier and are the customer's responsibility.

Thirty days from delivery, opened or not. Email us with your order reference and we will sort it out — we do not ask you to justify it.

NZ's Beauty is a curated shop: we stock a short list of makeup and skincare made by other brands. We do not manufacture anything, and we do not claim to. Each listing describes the product as it is.

We have not verified that claim for every brand we stock, so we do not make it on their behalf. If a brand publishes a certification you can see it on their packaging; if this matters to you, ask us about a specific product and we will find out rather than guess.

That depends on the product and on your skin, and we are not able to give medical advice. Introduce one new active at a time, patch test first, and ask your dermatologist — especially with retinoids, acids and hydroquinone.

Stock is mirrored live from our store, so if something shows as out of stock it genuinely is. Adding your email to the newsletter is the surest way to hear when it returns.

Where the brand publishes a full ingredient list, it is on the product page. If it is not there, email noor@nzsbeauty.com and we will get it for you.